Àwọn Ìwé Ìtọ́sọ́nà EKEN àti Ìtọ́sọ́nà Olùlò

Founded in 2006 and headquartered in Shenzhen, China, EKEN (Eken Electronics Limited) is a pioneer in the imaging and smart electronics industry. The brand is well-regarded for its wide range of consumer electronics designed for the outdoor and smart home markets. EKEN first gained significant recognition for its high-performance yet affordable action cameras, such as the H9R series, which enabled users to capture sports and adventures with ease.

In recent years, EKEN has expanded its expertise into home security, offering a comprehensive lineup of smart video doorbells (V5, N8, M50) and wire-free security cameras. These devices typically integrate with the Aiwit app, providing users with live video streaming, two-way audio communication, motion detection alerts, and cloud storage functionality. By combining advanced imaging sensors with user-friendly connectivity, EKEN aims to make home security accessible and reliable for households worldwide.

• How do I connect my EKEN doorbell to the Aiwit app?

  Download the Aiwit app, create an account, and tap the '+' icon to add a device. Select your doorbell model and follow the in-app instructions to scan the QR code generated on your phone with the doorbell camera.

• Does the EKEN camera support 5GHz Wi-Fi?

  No, most EKEN smart devices, including video doorbells and security cameras, only support 2.4GHz Wi-Fi networks. Please ensure your router is broadcasting a separate 2.4GHz signal.

• Why is my EKEN device flashing red?

  A flashing red light usually indicates the device has lost its Wi-Fi connection. It will attempt to reconnect automatically; if it fails, you may need to reset the device and re-pair it in the app.

• How do I reset my EKEN camera?

  Locate the Reset button (often found under the mounting bracket or battery cover). Press and hold it for approximately 8 seconds until you hear a prompt or see the indicator light flash, signaling it is in pairing mode.

• Why is my EKEN camera showing as offline?

  Your camera may be offline due to a low battery or weak Wi-Fi signal. Recharge the device via the USB port and try to improve the Wi-Fi signal strength at the installation location.