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3i is a consumer technology brand dedicated to revolutionizing home cleaning through intelligent automation. The brand is best known for its sophisticated line of robot vacuum and mop combinations, including the P10 Ultra, S10 Ultra, and G10+ models.

3i distinguishes itself with cutting-edge features such as the world's first WaterRecycle System, which allows for extended operation without frequent refilling, and advanced AI obstacle avoidance using LiDAR navigation technology. Designed for a hands-free experience, 3i products often come with all-in-one stations that handle self-emptying, mop washing with hot water, hot air drying, and auto-refilling.

• How do I start map building on my 3i robot vacuum?

  If there is no map in the app, place the robot in the station and select 'map building' within the application. Alternatively, the first time you power on the robot, place it in the station and short press the power-on button on the station to initiate map creation.

• Can I use third-party cleaning solutions in the 3i station?

  No. To ensure floor cleaning effectiveness and product stability, use only the designated cleaning solution for the product. Unofficial agents may damage the equipment.

• Why is there water residue in the tank of my new 3i product?

  Before leaving the factory, new products undergo a water test to ensure functionality. A small amount of water residue is normal and does not indicate a used product.

• How do I reset the system on my 3i robot?

  Press and hold the On/Off button and the network configuration button simultaneously for 5 seconds to restore the default settings.

• How does the 3i robot handle carpets?

  The robot features carpet recognition. When detected, it automatically enables suction enhancement. You can also configure the robot to bypass carpets completely via the app settings.