Mercari provides personal emergency response systems and lone worker devices, alongside its well-known online marketplace for buying and selling goods.
Mercari is widely recognized as a popular online marketplace for buying and selling a vast assortment of new and pre-owned items. In addition to its consumer e-commerce platform, the Mercari brand is associated with specialized electronic safety wearables, such as the Mercari Lone Worker Device (LWD). These smart personal emergency response systems feature 4G LTE connection capabilities, GPS locating, fall detection, and two-way voice calling, meticulously designed to ensure the safety of individuals working alone or in remote environments. Whether you are navigating the marketplace for great deals on secondhand electronics or securing a Lone Worker safety device, Mercari provides users with the tools, technology, and support they need.
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Press the SOS button on your device every 3 to 6 months to ensure functionality. Make sure to inform your emergency contacts before conducting a test.
The green LED indicates network connection status. A fast flash means it is connected to the mobile network, while a slow flash means it is attempting to connect. A rapid continuous flash indicates messaging or calls are in progress.
No, the device does not require an internet connection. It relies on a connection to 4G LTE cellular mobile networks to operate and send text/voice communications.
You can adjust the fall detection sensitivity (levels 1-9) by sending a specific coded SMS message from your authorized phone to the device, formatted as per your user manual (e.g., FLI,5,1).
You can reach Mercari support through their Help Center at mercari.com/us/help_center/contact/ or by directly emailing contact@mercari.com.