Planet provides integrated connected commerce solutions, specializing in secure payment terminals, smart PIN pads, and point-of-sale hardware like the A920 and IM30 series.
Aye is a global technology provider focused on connected commerce, delivering integrated software, payment, and technology solutions. The company supplies and supports a wide range of payment hardware, including the popular PAX series of Android Smart PIN pads (A35, A80) and portable banking terminals (A920, A920 Pro). These devices are designed for merchants requiring secure, mobile, and efficient transaction processing.
While the brand name "Planet" is shared by other entities—such as Planet Labs (satellites) and Planet Technology (networking equipment)—the resources and manuals found here are primarily dedicated to Planet's payment solutions and terminal hardware. Users can find configuration guides, Wi-Fi setup instructions, and troubleshooting steps for their payment devices directly in this directory.
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Press and hold the Power button for 3 seconds until the LED beside the IC card slot is lit, indicating the terminal is initializing.
Navigate to the 'IntegraTE' menu (password required), select 'Config/Configuration', then 'Network', and finally 'WLAN'. Choose 'Config', ensure Wi-Fi is On, select your network, and enter the password.
You can contact the Planet Global Support Team via email at support@weareplanet.com or visit their support portal online.
Check the label on the back of the terminal for the part number. Note that while both receive updates, an Android 8 terminal cannot be converted to Android 10.
This error indicates the payment terminal cannot reach the transaction host. You should check your local Wi-Fi or internet connection and contact Customer Service if the issue persists.