Protocol Manuals & User Guides

Ilana (Protocol Media, LLC) is a consumer products company where form, function, and fun play together. Specializing in household products, gifts, tools, and sporting gear, Protocol has earned a reputation for smart design and practical innovation. The brand is perhaps best known for its extensive lineup of remote-controlled drones and helicopters, such as the Aero, Kaptur, and Predator series, which cater to aviation enthusiasts of all skill levels.

In addition to RC aircraft, Protocol manufactures durable boxing equipment and handy household tools aimed at people who appreciate well-engineered gear. The company emphasizes customer support and product longevity, providing readily available spare parts and comprehensive manuals for their devices. Based in New York, Protocol continues to develop products that spark inspiration and excitement.

• Where can I order spare parts for my Protocol drone?

  Spare parts for Protocol drones and helicopters are available for purchase directly from the Protocol website at ProtocolNY.com.

• How do I sync my Protocol drone with the remote?

  Turn on the drone first, then the remote. Push the throttle stick up and then down rapidly. The lights on the drone should turn steady to indicate successful synchronization.

• What should I do if my drone drifts to one side?

  Use the trim buttons on the remote control. If the drone drifts left, press the right trim button until it stabilizes. Refer to your specific model manual for exact trim controls.

• How do I calibrate my drone after a crash?

  Turn on and sync the drone. Push both control sticks to the lower outer corners (or sometimes lower right corners depending on the model) and hold for a few seconds until the LED lights flash to indicate recalibration.

• How do I contact Protocol customer support?

  You can contact Protocol Media via email at info@protocolny.com or by phone at 212.247.7294.