Sysmex is a global leader specializing in medical diagnostic instruments, clinical laboratory systems, reagents, and healthcare software solutions.
Sysmex Corporation delivers advanced diagnostic instruments, reagents, and software to healthcare facilities and laboratories worldwide. As a globally recognized leader in clinical laboratory testing, Sysmex is renowned for its reliable hematology analyzers, urinalysis systems, and software platforms like the Caresphere Workflow Solution.
Providing cutting-edge technology for both acute and non-acute care settings, Sysmex systems are engineered to seamlessly work together, helping medical facilities respond rapidly and deliver better patient care. The brand is dedicated to supporting clinicians with comprehensive educational resources, dedicated technical support hubs, and highly dependable healthcare diagnostic tools.
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User manuals, quick start guides, and educational resources for Sysmex hematology analyzers and workflow solutions can be accessed via the Sysmex Customer Service Support Hub.
In the US, you can reach the Sysmex Technical Assistance Center (TAC) by phone at +1-888-879-7639 or via email at InformaticsRequest@sysmex.com.
CareWise is a specialized communication tool designed to provide online uptime dashboards, software release notifications, and service impact information related to your Caresphere WS application.
After a system implementation project, you can add new users by contacting the Sysmex Technical Assistance Center to request an onboarding form. Please note that public domain email addresses (like @gmail.com) are not accepted.