Tunstall Healthcare is a leading provider of connected care and health solutions, manufacturing personal alarms, fall detectors, and remote monitoring systems for independent living.
Tunstall Ilera is a global pioneer in the field of Connected Care and Connected Health, dedicated to using technology to support people with long-term health needs and those requiring care to live independently in their own homes. With over 65 years of experience, Tunstall develops specialized telecare devices, including personal emergency response systems (PERS), wearable fall detectors, and advanced home hubs that connect users to 24/7 monitoring centers.
The brand's portfolio includes the Lifeline Digital series, the SmartLink Guardian, and the Vibby fall detector, all designed to provide reassurance to users and their families. Tunstall also offers comprehensive software platforms like the Device Management Platform (DMP) for care providers to remotely configure and monitor equipment. By integrating smart technology with human care services, Tunstall aims to define new models of health intervention and support safer independent living environments.
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You can turn on the Gem4SOS by placing it on the charging base (it will power up in approx. 2 minutes) or by pressing the ON button for 1 second until all LEDs flash rapidly.
The Cellular Status LED indicates signal strength: Solid Green is good, Solid Yellow is moderate, and Solid Red means no signal. A flashing red light indicates the Hub cannot connect to the mobile network.
The Vibby detects heavy falls using a multi-step algorithm. If a fall is detected, the red LED illuminates and the device vibrates. After a short period, it transmits an alarm. Users can cancel a false alarm by covering the face of the Vibby with their hand until the vibration stops.
You can register your device by scanning the QR code provided in the user guide or visiting the registration portal at https://gem4sos.tunstallhealthcare.com.au/ and completing the sign-up process using the 8-digit product code.